Frequently Asked Questions

Everything you need to know about brewing the perfect cup at home.

How long does it take for my coffee to ship?

We roast our beans in small batches to ensure freshness. Orders are typically processed within 24-48 hours and delivered via standard shipping within 3-5 business days.

Do you offer a subscription service?

Yes! You can choose your favorite roast and delivery frequency (weekly, bi-weekly, or monthly) to save 15% on every order and never run out of beans.

What is your return policy on brewing equipment?

We accept returns on unused brewing equipment in its original packaging within 30 days of purchase. Please note that opened bags of coffee beans cannot be returned due to food safety regulations.

Are your coffee beans ethically sourced?

Absolutely. Simply Good Coffee works directly with sustainable farms to ensure fair wages for farmers and environmentally friendly harvesting practices.

Can I change or cancel my order after it has been placed?

Since we strive for fast fulfillment, please contact our support team within 2 hours of placing your order to make any changes or cancellations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.